We're here to help

The fastest way to get help is a support ticket inside the app (Profile → Support). Tickets work for guests too, and every reply notifies you in the app.

Common topics

• Orders & delivery — each optical center delivers its own orders; track status under Orders in the app.
• Returns — everything is returnable within the return window; see the refund & return policy.
• Prescriptions — prescription orders are reviewed by the optical center before processing.
• Appointments — eye exams are booked in-app and paid at the store.
• Account deletion — Profile → Delete account, or open a ticket in the "account deletion" category.

Eye-care disclaimer

App content is informational and not medical advice. If you have sudden vision loss, eye injury, or severe pain, seek emergency medical care immediately.