Refund & Return Policy
Effective 6 July 2026. Every product on Kalo Chasma is returnable within the return window — no long forms, no interrogation.
The window
- Default: 7 days from delivery, for any reason. Optical centers may offer longer windows, shown on their product pages.
- Items should be unused and in original packaging.
- Prescription lenses made to your prescription are remade or corrected free of charge by the business if the prescription was filled incorrectly.
How to return
- Open Orders → your order → "Get help with this order", or open a support ticket.
- The optical center arranges pickup or drop-off (delivery is local and manual).
- The refund status is tracked in the app. In test mode no real money moves; in production the business refunds via the original payment method or as agreed.
Non-returnable
Opened contact lens boxes (hygiene), used lens-care liquids, and redeemed gift cards.
Trial boxes
Frame Trial Box returns follow the trial period set by the business — the courier collects the frames you don't keep.